Cross-Cultural Communication Workshops

Abstract

Immigration trends in BC and Canada have resulted in a dramatic shift in demographics, and reports indicate that this trend will continue. An important component of library services to multicultural communities is effective communication with customers from diverse backgrounds and languages. To address this communication challenge, BCLA's Diversity and Multicultural Services Committee has designed a cross-cultural communication workshop to help library staff build on exisiting skills and learn new strategies when serving New Canadians.