Optimization Approach to Appointment Schedulling
Résumé
Currently, the intuitive greedy algorithm is generally used for appointment scheduling in health facilities, such as dental clinic. We look into another approach, which is based on statistical data, develop the algorithm, that optimizes the scheduling process, bene1ting both the facility and its customers, and then test it on the historical data, using simulation (in progress); positive results of the simulation will indicate that the algorithm is more eZcient than the original greedy algorithm, which potentially allows us to implement it in the form of a scheduling software for the variety of health facilities in Canada.
Références
Bailey, N. T. (1952). A study of queues and appointment systems in hospital out-patient departments, with special reference to waiting-times. Journal of the Royal Statistical Society, Series B, 14(2), 185-199.
Soriano, A. (1966).Comparison of two scheduling systems. Operations Research, 14, 388-397.
Welch, J. D., Bailey, N. T. (1952). Appointment systems in hospital outpatient departments. The Lancet, May 31, 1105-1108.
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