COMMUNICATING CRITICAL CITYWIDE INFORMATION IN AN ERA OF MIS AND DISINFORMATION

Abstract

On November 18th, 2024, Ms. Heather Hastie presented Communicating Critical Citywide Information in an Era of Mis and Disinformation for this year’s West Coast Security Conference. The presentation was followed by a question-and-answer period with questions from the audience and CASIS Vancouver executives. The key points discussed were the rupture of the Bearspaw South Feeder Main, challenges experienced by The City’s Crisis Communications team, and how effective communications can drive necessary behaviour change despite the prevalence of misinformation and disinformation.

_{Received: 12-30-2024}

_{Revised: 01-24-2025}